Prisciliana approaches shipping with the same calm attention given to the collection itself. Delivery timing, destination coverage, and presentation details are shared with clarity at the time of purchase.

In-stock pieces are expected to leave promptly, while limited releases and special orders may carry their own distinct lead times.

• Domestic and select international service may be offered depending on the piece.
• Signature-required delivery may be used for higher-value orders.
• Gift messaging and seasonal notes may be arranged through client care.

Eligible returns and exchanges may be requested for pieces received in original condition, with their protective packaging and accompanying materials.

Because authentic leather carries natural grain variation, subtle differences in tone and surface are part of the character of the material rather than flaws.

• Returned merchandise should remain unused and unaltered.
• Special orders and personalized pieces may be final sale.
• Exchange and store credit options may vary by release.

Questions before or after purchase are welcomed through a client-care channel shaped to feel personal, clear, and attentive.

• Email: concierge@prisciliana.com
• Instagram: @prisciliana.mx
• Private appointments, gifting requests, and product inquiries are welcomed.