FAQ
Answers offered with clarity, warmth, and the calm confidence of good client care.
Questions on shipping, returns, care, and availability are answered here with the same restraint that guides the collection itself.
Where will Prisciliana orders ship from?+
Orders are handled with care and shared with clear delivery guidance at the time of purchase, with domestic and international service presented as each piece becomes available.
What is your return policy?+
Eligible returns may be requested within the stated return window, provided the piece is received in its original condition with accompanying packaging and materials.
How should I care for authentic leather?+
Store your bag in its dust bag, let the leather rest between wears, and condition it lightly only when the surface begins to feel dry. True leather deepens beautifully when it is cared for with restraint.
How do I know the leather is authentic?+
Prisciliana is built around authentic handcrafted Mexican leather, chosen for its richness, character, and the way it becomes even more beautiful with time.
Do you offer international orders?+
Select international destinations may be welcomed as the collection expands, with timing and delivery details shared clearly for each order.
Will sold-out pieces return?+
Some pieces may return in small releases, while others remain intentionally limited. Part of their beauty lies in that measured rarity.